1.

Deposit & Payment:

50% of the total amount is required to book your order and is non-refundable. Full payment is due at time of pickup or before delivery.  Orders are only considered booked AFTER the initial payment (50% of total) is made. Completion of form does NOT guarantee a booked order! For orders placed less than 7 days in advance, full payment is required. Balance must be paid before pickup. Cake will not be given if the balance is unpaid. For orders with deliveries, balance must be paid before the delivery is even started. All wedding orders balance should be paid off 7 days before the event date 

2.

Delivery & Pickup:

-Self Pick up: Cakes are built to withstand transportation and movement. During pickup, the cake will be securely packed inside the box. Recommendation on where to place the box in the car will be given (cake should not be placed on someone's lap or on the seat)

Natasha’s Treats is not responsible for any aspect of the cake after it has been deemed satisfactory upon pickup. Poor road conditions, improper transportation methods and careless driving by the client may damage the cake(s). If you or your representative elects to pick up, transport, and set up the cake(s), you assume all liability and responsibility for the condition of the cake(s) once it leaves Natasha’s Treats Bakery. Please keep the cake(s) cool and away from the sun to prevent softening and melting. Please refer to our Handling and Storing Instructions.

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We are a home based bakery and do not have a storefront. We provide 30 min pickup windows which must be agreed to. Please be mindful of this. Failure of timely pick up will result in $10 charge for each 15 min of being late.

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-Delivery: The Client will provide clear delivery instructions to location and inform Natasha’s Treats of any adverse conditions or obstacles (steep incline, windy roads, dirt paths, etc) that may hinder the delivery and affect the quality of finished cake(s). Failure to disclose adverse conditions will result in the cake(s) possibly not being delivered. After satisfactory delivery and set up by Natasha’s Treats, the Client assumes full responsibility for the condition of the cake(s). Natasha’s Treats is not responsible for any damages to the cake(s) caused by a guest, caterer, or any other person not employed by Natasha’s Treats. The Client is responsible for providing a suitable environment for the cake(s) (away from heaters, vibrations, people, suitable surface, suitable outdoor setting). Natasha’s Treats is not responsible for tardiness if the venue is changed within 48 hours of the event. 

3.

Cake Care Instructions:

Please keep the cake refrigerated in order to stay stable and fresh. For cakes 30 servings or less, remove from the fridge ~1hr before serving. For cakes 30-50 servings, remove from fridge ~1.5hrs before serving. For cakes 50 servings or more, remove from fridge ~3hrs before serving. Never leave a cake unrefrigerated for long periods of time. Please do not set the cake next to any sources of heat like a stove or in direct sunlight. Never leave the cake outdoors in warm conditions. We are not responsible for any damage to the cake after pick up, delivery or set up. You are responsible for providing a sturdy and secure table and environment for the cake.

4.

Cake Changes and Cancellation:

Changes to cake flavors, design, party date, and sizing can be accepted until 10 days before the event but may lead to change in price. If your event is postponed, please contact us to discuss rescheduling options. We accept cancellation no later than 10 days prior to the event and will result in a charge of $75 fee. If a cancellation occurs 10 days or less before the event, there will be no refund.

5.

Design:

We do not copy other cake artists' cakes. Cakes can only be reproduced as our interpretation and will not be an exact reproduction of any photos that are sent. Colors are matched to the best of our ability and may not be exact. We reserve the right to make any changes to your cake to create the best possible outcome, including but not limited to color, placement and position, size of details, and types of font used on the cake. Our works speak for themselves, and we assure you that you will receive a beautiful and fitting cake. 

The colors black, blue, purple, hot pink, red, or any shade of these colors cannot be guaranteed. These colors are unstable and may fade and /or bleed into surrounding areas. Dark colors may stain teeth and have residual flavor, and we determine color match quality.

• Detail work out of frosting on the cake may not be possible in certain colors due to the risk of bleeding. 

• It is understood that any ribbon added to the cake will darken in color due to the butter content in the icing. Ribbon that is added to a tiered cake will be provided by the client unless the bakery agrees to supply ribbon.

• Adverse weather conditions (heat, rain, humidity) will affect the look of the finished product. Cake condition will not be guaranteed in this situation, or outdoors in any weather condition. You are responsible for providing an appropriate and secure table and environment for the cake. Cakes are heavy and require a sturdy table and optimal room temperature of 75 degrees or below.

6.

Doweling and Decoration:

​Important: Do not attempt smashing the cake with hands or face. Some cakes will contain supporting dowels hidden inside that can hurt and cause permanent damage to hands, eyes, and face. Some cakes can contain decorations that may be dangerous to a person if mishandled. Please be aware of this and remove any decorations that you consider a hazard to kids or adults before serving. Decorations are made for beautifying the cake, not providing flavor. Although some are made from edible materials, please take caution if trying to eat them. Some figurines, spheres, and flowers are made from food safe but NON-EDIBLE materials. Unless discussed in advance that they are edible, consider them not suitable for consumption (decoration only).

All personally supplied items must be submitted to us at least 7 days before the event. It is understood that any items brought to Natasha’s Treats to be added on a cake for decoration is to be used at the bakery’s discretion. Clients assume full responsibility for making sure all non-edible cake decor is removed from the cake before it is cut and served. DO NOT EAT DECOR.

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If you decide to provide flowers and have Natasha’s Treats place them at the bakery, flowers will be brought to us no later than 24 h before the event. It is important to note that not all flowers are safe to come into contact with food, so please discuss these options with your florist.

7.

Ingredients:

Depending on the cake flavors you are choosing, our products may contain eggs, peanuts, milk, wheat (gluten), nuts, soy, and other allergens. You agree to notify your guests that will consume the cake about allergens. We are not responsible for any allergic reactions after consuming the cake or caused by being in contact with the cake. We transparently advise that we make our gluten free products in the same kitchen as our wheat flour cakes.

8.

Late Pickup:

We are a home based bakery and do not have a storefront. Address is HORIZON LANE SAN JOSE.
30 min pickup window is given and agreed to. Please be mindful of it. Extra $10 is charged every 15 minutes late past agreed pickup time.

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Allergy and dietary warnings: We take cross contamination very seriously and do our best to keep ingredients separate. Our establishment uses nuts, dairy, egg, and wheat products daily so we can not 100% guarantee there isn’t possible contact. The Client is responsible for pointing out to guests of potential allergy hazards.

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Outdoor set up: The Client understands that Natasha’s Treats Bakery is not responsible for the condition of products following outdoor setup. Due to the effects of outdoor weather conditions, table on unlevel ground, wind blowing undesirable atmospheric items (e.g., dirt, leaves, or branches), sunlight, insects and other wildlife, it is understood that products such as icings, fillings, cake decorations, etc, may not hold up and cannot be insured past satisfactory delivery.

​Our Obligation: We take our obligation to provide your cake(s) as agreed in this contract very seriously. However, should an unforeseeable event, including but not limited to inclement weather, vehicle accidents, acts of God, and other causes beyond reasonable control occur which prevents us from fulfilling our obligation, Natasha’s Treats cannot be held liable for more than the price of the cake, we will refund your payment in-full. In addition, if at all possible, we will work with you to find another qualified bakery to assist you with your cake(s) and will cooperate in transferring materials to the new bakery.

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Photographs: We reserve the right to take and use our own photos of your cake(s) to use for marketing and promotional purposes, including advertising and promotion through our marketing partners, without compensation to you. We may also request photographs from your photographer for the same purpose again without compensation to you, though we may be able to credit the photographer in some marketing if agreed by us and the photographer.

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